Cutting Red Tape: Governor Hochul Announces Launch of Nation-Leading “Click to Renew” Tool to Streamline Licensing for New York’s Small Businesses

Renewing occupational licenses historically has been challenging due to time-consuming forms and difficult-to-use, dated, computer systems. After receiving feedback from hundreds of New Yorkers around improving the license renewal process through her EXPRESS NY initiative, Governor Hochul directed her team to streamline processes and build new, user-centered technology solutions.

Click to Renew is a first-in-the-nation, mobile-first platform, co-designed with real New Yorkers, and built entirely by in-house state personnel. This new platform is available for New York’s 300,000 barbers, cosmetologists, estheticians, nail specialists, natural hair stylists and waxers. To streamline the process, the Department of State removed 22 redundant and unnecessary steps from the process, saving the average licensee 40 minutes each time they renew their license and making it possible to conveniently renew your license via smartphone for the first time. In the soft launch phase, nearly three-quarters of all renewals were completed via mobile devices.

Secretary of State Walter T. Mosley said, “New Yorkers deserve a government that works as efficiently as they do. At Governor Hochul’s direction, we were asked to find ways to cut the red tape. The Click to Renew program is a major step forward in streamlining how government works for the people by using technology to save time and make it easier than ever for professionals to stay licensed and continue contributing to our economy.”

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